User Researcher Manager

Regular (CDI) - Paris

Are you ready to redefine the user experience of the most attractive European product in the eHealth sector ? 

Doctolib is looking for a User Researcher Manager to work hand in hand with the design, product and marketing teams on improving the understanding of the usage of its services.

You will take an active part in increasing our knowledge of the 50 million monthly patients and 130.000 practitioners who use Doctolib on a daily basis.

 

Some of your daily challenges:

 

  • Partaking in the better understanding of Doctolib’s users : from patients to health professionals, and including medical secretaries.
  • On a daily basis, you will be in charge of accompanying the product, marketing and strategy teams by providing both qualitative and quantitative studies crafted directly in the contact of the users.
  • You will be in charge of testing prototypes both before and after the development (Methodology, recruitment, tests, insight collection and analysis, reporting) to make sure the solutions that have been designed answer correctly the problem we identified.

Who we are looking for:

  • Minimum 5 years of experience in User Research / UX Research / Product Management
  • Team Management skills and excite to share your knowledge to other team members and the whole company
  • Has (ideally) already worked in a tech / product company
  • Knows how to analyze, synthesize, formulate and present his/her work in a clear and convincing way
  • Displays a unparallelled sense of empathy
  • Masters to perfection the desktop tools as well as simple data analysis
  • French speaking, some German, Spanish or Italian knowledge are a must

 

What's in it for you?

Doctolib offers doctors and hospitals a software solution with a full range of services to help improve the efficiency of their operations, provide their patients with a more seamless experience, help find new patients, and collaborate with other doctors.

You'll have the opportunity to revolutionise a whole industry;

We're building a diverse and inclusive culture full of passionate people who love what they do; please click to apply below and get in touch with me today.

Doctolib guarantees equal opportunities to all candidates.

Each application received is put into consideration regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or handicap.

 

Who we are

Founded in 2013, Doctolib is the fastest growing and one of the leading e-health services in Europe.

For healthcare professionals
We provide healthcare professionals with a software solution with a full range of services to help improve the efficiency of their operations, provide their patients with a more seamless experience, attract new patients, and collaborate with other practitioners.

For patients
We provide patients with a more transparent access to healthcare and a full suite of online services to manage their health: from finding nearby healthcare professionals, to booking/managing appointments 24/7 online, having remote medical consultations via video and receiving a digital prescription in their online account.

 

Key figures

  • We partner with 135,000 healthcare professionals and 3,500 healthcare facilities including some of the largest hospitals in France and Germany;
  • We have 60+ million patient visits on our platform every month in France and Germany combined;
  • We plan to hire 2,000 Doctolibers in the coming years to transform the healthcare sector.

SCALES: Our 6 pillars 

  • SERVE: Provide exceptional service to healthcare professionals & patients
  • CARE: Take care of our team
  • ACT: Be action-oriented and bold
  • LEARN: Be humble and learn 3 things every day
  • ENJOY : Enjoy and maintain a high level of energy
  • STRUCTURE: Work with methodology & efficiency to scale

 

Details:

– Location: 54 quai Charles Pasqua 92300 Levallois-Perret

 

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